FAQ's

WHY


Why is the City of Springfield transitioning to NEOGOV’s online application system?

  • NEOGOV offers a streamlined application process that better guides you through applying for a job.
  • NEOGOV is mobile-device friendly, allowing you to complete an application on a phone or tablet.
  • NEOGOV gives you the option to apply using your LinkedIn or Facebook account username and password.
  • Once you upload your resume, certain fields in the application will automatically be completed based on the information contained in the resume, reducing the time needed to complete an application.

Why do you only use an online system for employment and staffing for the City of Springfield?

Benefits of the online process for applicants, hiring departments and the City of Springfield far outweigh any advantages of a manual application process. These include:

  • 24/7 access from any Internet connection;
  • Ability to search and utilize applications on file;
  • Eliminates the risk of not receiving or misplacing an application;
  • More consistent applicant tracking information;
  • More information for applicants, including the status of the position(s) for which they have applied, updates to job postings, and the ability to update their profiles online;
  • Process to fill a position is more efficient, requiring less processing time;
  • Reduces redundant work of processing, printing, copying and distributing paper applications and resumes.

ACCOUNT


I have previously created a profile and applied for a City of Springfield job through the iRecruitment system. Will my account information transfer to NEOGOV?

No, your iRecruitment profile and previously submitted applications and documentation in iRecruitment WILL NOT transfer to NEOGOV. No account information, documents, or applications will transfer from iRecruitment to NEOGOV. For future career opportunities, you will create a new online application via NEOGOV.

If I applied for a job using iRecruitment, will I have to reapply in NEOGOV?

No. 

How do I create an account?

To create an applicant account, go to www.springfieldmo.gov/jobs and click “Current Job Opportunities”.

Click on the “Sign In” tab located in the right hand corner of your screen, and then select “Don’t have an account? Create one.”

Complete the required fields and click “Create.”

For help with setting a password, see password requirements.

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What if I do not have a computer or access to the Internet?

You may visit the Citizen Resource Center located in the Busch Municipal Building lobby, the City of Springfield's Human Resources Department, public libraries, etc.

What web browser should I use?

The City’s online application system is optimized and most compatible with the Internet Explorer web browser; however, it is also compatible with more recent versions of Firefox and Chrome.

To make sure you have the best experience possible, we recommend using the most up-to-date version of one of the following browsers:

  • Internet Explorer
  • Firefox
  • Chrome

Is it possible to delete or reset my account?

Once the account is created, it remains in the system and cannot be deleted.

I have more than one account.  How can I merge them?

There is no way to merge accounts.  You should choose the account with the most up-to-date information, and only use that account.

Can I share my account with my spouse, relative, friend, etc.?

You may not share an account with another user.  To apply for positions, you must create your own account with your own specific contact information, applications, and application history.

APPLYING FOR A JOB


How do I apply for a job?

To apply for a job, go to www.springfieldmo.gov/jobs and click “Current Job Opportunities”.  Click on the “Sign In” tab located in the right hand corner of your screen, and then select “Don’t have an account? Create one” or enter your username and password for your existing account.

Perform a job search to find jobs that match your interests. Then click on the job title to view the job posting.

To initiate the application process, click the “Apply” tab. The “Apply” tab is located toward the top of the posting next to “Job Details”.

How do I know if I am qualified for a particular job?

The required skills and qualifications are typically displayed within the job posting online. Our applicant support team cannot advise you on the qualifications for any jobs. For more specific details or information related to the job, please contact the organization directly.

How will I know if a job is open for recruitment?

To find out which jobs are open for recruitment visit www.springfieldmo.gov/Jobs and select “Job Opportunities” for posted positions.

I am a current employee of the City of Springfield.  How do I apply for City job opportunities?

City employees can access City Jobs link via Cityshare or the Job Opportunities link on the City’s Job page to apply for City job opportunities. Employees will NOT have a separate internal access link like they did in iRecruitment.

I've been working for the City of Springfield for a long time, why do I still have to register and complete an application?

Applications are required of each person applying for a position. It is likely that you may have acquired additional qualifications, education and/or experience since you originally applied that should be considered. In addition, completing an online application ensures your experience and qualifications will be documented and ensures accurate applicant tracking information for every position. Since you are already a City employee, you may apply by clicking the appropriate link on the City Share page to create an account and submit your online application.

How do I complete an online application?

For detailed information on how to apply online for a job, refer to the Online Application Guide. 

Can I submit a paper application?

No.

Where can I complete an application?

Applications are accepted and accessed, online only, via NEOGOV.  If you are a first time visitor, you will need to register within the NEOGOV site.  If you are already registered, you can log into your account at any time.  Once registered, you can create and/or edit your profile online.

Once you have completed your application profile and attached corresponding documents, you may apply for any open position(s) for which you are qualified by clicking on ”Apply Now” in the column where the job is listed.

  • All information must be completed whether you have attached a resume or not. Applications may not be considered if incomplete.
  • Details entered when you apply will be used to evaluate your qualifications.
  • Please ensure all fields on your applicant profile are complete and contain all requested information.
  • Responses stating "See Resume" are not acceptable.

Do I have to register each time I want to apply online?

You only need to register within NEOGOV once.  It is important to remember your username and password so you can log into the system any time to view or make updates to your profile and to apply for jobs.

How long does it take to complete the process?

  • The time it takes to complete an application depends on how much information you provide on your basic application. It can take as little as 10-15 minutes.
  • When applying for a job, you may be required to answer additional questions (organization-wide questions and supplemental questions), which will also vary in length, depending on the number and type of questions asked.

Who will see my application if I use NEOGOV?

Your application is on a secure web server and will be available to the Human Resources Department and the interviewer(s) for the specific job opening for which you apply.  If the same position becomes available in a different department or with a different supervisor, your application may be reviewed for that opening by the responsible supervisor. The City of Springfield does not share its database with other companies or localities.

How do I find out what jobs are available?

A list of jobs which are currently open and for which the city is accepting applications can be viewed online.  The open jobs list is updated weekly.

The job I want isn't posted can I still apply?

No, the City only accepts applications for positions that are posted/open for recruitment.

I signed up to receive Job notifications (Job Interest Cards), but I am unable to apply/log in to submit my application.  What do I do?

Job Notifications (Job Interest Cards) are only notification emails to let you know a position has been posted to accept applications.  If you want to apply/log in to submit an application you must create an applicant account.  To create an applicant account, go to www.springfieldmo.gov/jobs and click “Current Job Opportunities”.  Then click on the “Sign In” tab located in the right hand corner of your screen, and select “Don’t have an account? Create one.”  Complete the required fields and click “Create.”  Complete the required new job seeker account information, enter a new password, and click “Save”.

Can I automatically be notified when new positions open?

Yes, you can sign up for Job Interest Cards through the organization’s web site so that you are notified when jobs become available.  By selecting the job categories that you’re interested in, filling out your contact information, and clicking “Submit Request”, you will be notified via email notifications when job(s) are posted  in your selected categories of interest. You will receive notifications for a period of one year.  After one year, your job interest card subscription expires and notifications are no longer sent.

Signing up for job interest cards is not the same as creating a user account.  To apply for positions you need to create a NEOGOV applicant account.

I missed the application deadline, can I still apply?

Once a job's closing date (deadline) has passed, no applications will be accepted.  Please visit www.springfieldmo.gov/jobs and apply for new job postings as they become available. If you  have started an application but have not completed it, be sure to  complete it before the application deadline.

How can I change my application template name?

Once established, an application template name cannot be changed. Application template names are for your reference only and are not visible to the organization with which you are applying.

Why can’t I create more than one application template?

The ability to create multiple application templates has been removed in the new application process. 

I have completed all my Work, Education, References, and Additional Information sections, but do not see a place to submit the application.  What should I do?

The basic informationhat you have entered, ie..work, education, references, etc… serves as an application template.  This template allows you to apply for multiple positions without having to create new applications.  To submit the application template for a specific position, perform a job search to find a job you are interested in and click on the job title to view the job posting.  Click “Apply”, which is located on a tab on the upper left-hand side of the screen, next to Job Details. For example:

Your application template fills in the basic information for step one, and you can proceed with the next step in the application process.

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I am unable to add an attachment to my application template.

To attach a document successfully, ensure that the document you want to attach is closed and then check the following:

Attachment Type - Some agencies require specific attachment types to be included in the application.  Check that your document is listed as the Attachment Type that the organization requires. For example, if the error message reads “The following attachment types are missing: Résumé,” check that your corresponding document’s Attachment Type is listed as Résumé and not Other, Cover Letter, or any other Attachment Type.

File Type - Some agencies only accept certain file types.  If you receive an error regarding the file type, check that you are attaching a file with a valid (acceptable) file extension.

File Size - Attachments that are larger than ten (10) megabytes are not accepted.  If your file is larger than five (5) megabytes, you should reduce the file size.  If you are still unable to attach the file after following these steps, try deleting the cookies from your web browser or attempt to attach the file from a different web browser.

How do I proceed to the next step?

The sections of the application process appear vertically on the left-hand navigation bar.

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Once you’ve completed a section, you can continue by clicking on the next section in the sequence, or click Next at the bottom of the page.  If you would like to revert to previous section, click on that section name on the navigation bar.

What do I enter as the end date for my current job?

If you are still working at your current job and do not have a planned ending date, simply leave the field blank.

What is the Close Date on a job posting?

The closing date represents the date when a position is no longer open and applications are no longer being accepted.

What if I’m not ready to submit my application at this time?

You can return to your application and submit it at a later time. Though the system does auto-save while completing the application, make sure you save the field you are working on before signing out.  Be sure to log back into your account and submit your application prior to the posting’s Closing Date.

How do I save my information?

If you need to exit the application, click “Save” at the bottom of the page you are working on. All of the information that you have entered up to that point is stored. As long as the job you are applying for is still open, you may return and submit your application prior to the closing date.

I was unable to submit an application before the closing date. Can I still apply for the position?

You cannot apply for positions that are closed.  If you started an application prior to the closing date, and did not submit it, you will not be able to submit that application. The technical support team is not able to change the closing date.  For further information, you may wish to contact the  Human Resouces department. .

I made an error on my submitted application. Can I make changes or corrections?

You cannot make changes or corrections once you certify and submit the application to the organization.  If you want to update the application you can either re-apply for the position, or contact the organization to see if it is possible make changes. If you receive an error message when resubmitting your application that does not allow you to apply again, or if the position has closed, you may want to contact the organization directly. The technical support team cannot make changes to an application that has already been submitted.

I forgot to add an attachment (for example, my résumé or cover letter) to my job application.  How do I add an attachment to an application I’ve already submitted?

Once an application is submitted you cannot make any changes to that application.  Any attachments you may want added to your application template are not automatically sent to the Human Resouces department.  To ensure the Human Resources department receives any additional documents, you must submit a new application.  When submitting a new application, if you receive an error message stating you are not allowed to apply again or if the position has closed, you may want to contact the Human Resources department directly.

I am trying to submit/confirm my application, but I am unable to proceed.  The system keeps taking me back to the application steps.  Why is that?

In order to submit the application successfully, all required fields, questions, and attachments must be supplied.  If you see a red exclamation mark next to a section, please click on the section to complete missing information.

For example: neogov5

Also, check for red text within the section indicating what information is missing.  Ensure that all questions marked as required (designated by an asterisk *) have been answered.

For example:  neogov6

If you did not answer some of the questions because they did not apply to you, but the question is required, you must type “N/A” into the text box.

For example, if the question is: “If you answered yes to the question above, please explain.” and you answered “No” to the previous question, type in “N/A”.

Once all questions have been answered and all documents have been successfully attached, you are able to submit your application.

How can I be sure my application was received?

Once you’ve submitted your application, you will see a confirmation message that you’ve successfully applied with the organization. To verify the status online, log into your account, and click on the “Application” tab.

How do I find the status of my application?

Once you are logged into your account, click on “Applications & Status”.

You may view all of your submitted applications and the status of each application. If you still have questions regarding your status after viewing this page, you should contact the Human Resources department.

ADD STATUS LISTING


Can I view positions for which I have applied?

Yes, you can access all of your submitted applications by clicking on “Applications & Status:

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Is it possible to withdraw my application from an organization?

It is not possible to withdraw an application online.  Once officially submitted, the application becomes property of the organization. You must call the Human Resources department of the organization directly for further action.

How do I print my application?

Because your account information, job application history, and status are available 24/7 in NEOGOV, you can skip the printing and save paper and ink costs!

If you do have need for a printed copy, the best option is to use your browser's print function. In order to get a full print out of your application, you will need to print all screens.

How do I print my application?

You can print a submitted application by clicking on “Applications > Job Title > Print” located in the top right-hand corner of your screen.

Can I delete applications I previously submitted?

No. Once the application is submitted to the organization, a record remains in the Application Status area of your account.

How do I notify an organization of changes to my home address, email address, or other information?

You can update the contact information on your profile at any time. Log into your account and click on “Account Settings > Edit.” Any changes that you make are updated with the organization automatically.

APPLICATION STATUS DEFINITIONS


What does my status mean?

Processing:
This status confirms you have submitted a complete application.
Application Received:
This status confirms you have submitted a complete application and the system recognizes the application.
Application In Review:
This status means that your application is being reviewed by the Human Resources Department.
Written Exam:
This status means you will be notified to participate in a written exam. You will receive a corresponding email with specific details about the exam.
Skills Testing:
This status means you will be notified to participate in skills testing. You will receive a corresponding email with specific details about the testing.
Interview:
This status mean you will be notified to participate in an interview. You will receive a corresponding email with specific details about the interview.
Eligible:
This status means you have been placed on an Eligible List and are among a group of applicants who may be considered for this position. A list of top candidates on an Eligible List is forwarded to hiring managers for selection. An Eligible List is typically active for a minimum of six months but can be extended by the Human Resources Department.

WORKING FOR THE CITY


I want a career with the City of Springfield. How do I get started?

The first step on the road to a City of Springfield career is to apply for a city job. Every week the Human Resources Department posts new job opportunities which may have different recruitment time-frames. Employment applications for the posted job opportunities are accepted only during the open recruitment period.

Must I live within city’s limits to apply/work for the City of Springfield?

No, applicants do not have to live within city limits to apply. Only Department Directors and Municipal Court Judges are required to live within city limits, unless otherwise approved.

How do I find out about the job duties, requirements, and type of exam for the job that I am interested in?

Each job for which we are recruiting has a “Job Posting ID” link. By clicking the “Job Posting ID” link, you can access information pertinent to the vacancy such as:

  • Application deadline
  • Job duties
  • Minimum requirements of the position
  • Salary range
  • Special requirements

A job's education and experience requirements are stated on the “Job Posting ID”. Read the requirements carefully. The job may require certain education and/or experience, a license and/or certification, and knowledge and/or ability in specific areas. The information is helpful in determining if you meet the minimum requirements of the job.

How does the Human Resources Department determine if I qualify for this job?

Generally, a Human Resources Specialist will review the application materials for primarily for two reasons:

  • To determine if a candidate's education and experience qualifies him/her to participate in a written exam and/or interview.
  • To evaluate a candidate's education and experience and determine if he/she is qualified to do the job.

In either case, it is very important that you complete the application materials thoroughly. Do not type "see resume" in the online application fields. Applications may not be considered if incomplete.

Your qualifications will be evaluated based on the information you provide in your application materials. Therefore, be sure to include paid and voluntary work experience that is pertinent. Also, include any other information that is relevant to the job, such as licenses, certification and any other applicable special qualifications.

Be aware that qualifications above the minimum requirements may be necessary to qualify in order for you to proceed to the next phase of the recruitment process based on the quality and quantity of applicants. Higher screening criteria may include:

  • Additional educational requirements
  • Additional years of required experience
  • Specific licenses or certifications

Recency and stability of experience are also frequently considered.

What are the various types of testing or exams I might have to take?

Exams are developed based on the actual job duties. Depending on the knowledge, skills, and abilities required for the job, the exam may consist of written tests, skills tests, simulation exercises, oral presentations, oral exam/interviews and/or assessment centers.

Is there anything that I can do to prepare for an oral exam / interview?

Be prepared by finding out as much as you can about the position.

  1. Review the job description.
  2. Be prepared to talk about your past experience, education, skills, and abilities as they relate to the position. Past experiences can include customer service, high public contact, and other related experience applicable to the position of interest. Don't forget related educational experiences!
  3. Be sure to fully explain your skills and abilities even if the interviewer is familiar with your background and resume. Don't assume that an interviewer will just know that you are the best candidate.
  4. If you do not hear or understand a question, ask the interviewer to repeat it.
  5. Practice before the interview. Anticipate questions you may be asked and practice answering them out loud prior to the interview.
  6. Dress appropriately - always be well groomed.
  7. Be prompt - plan to arrive early for the interview to allow time to find parking, to locate the appropriate office, and to complete any necessary paperwork.
  8. Remember to maintain good posture and body language.
  9. Finally, just try to relax.

Does the City require drug testing, background checks, credit checks, etc.?

The City of Springfield conducts pre-employment drug testing on all applicants that are made contingent job offers. In most circumstances, applicants must report to the testing site within twenty-four (24) hours of being made a contingent job offer. All job offers are contingent upon successfully passing the later phase of our pre-employment screening process which may include:

  • a mandatory pre-employment drug test
  • a criminal background check
  • credit check
  • references

Does the City give veteran’s preference?

Yes, applicants who present evidence showing honorable service in the armed forces of the United States or placement on the reserve list who have met the minimum requirements imposed for each test and who have received at least the passing grade required for eligibility, shall have added to their earned gradings an additional 5 points on the basis of 100. Veteran's preference only applies to entrance examinations. Credit is allowed in the case of "honorable" or "general under honorable conditions" discharges. Applicable documentation will need to be provided to the Human Resources office, which may include DD-214 and a certificate from the Veteran's Administration.

I've applied, tested and/or interviewed; what happens now?

If you have successfully passed the testing and the interview process, your name is placed on an Eligibility List. Eligibility List contain the names of the individuals that are listed or ranked by test score and who a supervisor may hire for his/her open vacancy. Supervisors will be given the names of top candidates they can consider for the job vacancy. Individuals may be asked to come in for a second interview, departmental tour, etc.

You can log into your NEOGOV account to check the status of your application. Your application will be updated throughout the recruitment process. You are encouraged to apply for any posted job you are interested in and for which you are qualified.

Why didn’t I get an interview or get scheduled for an exam if I met the requirements on the posting?

The job posting typically only outlines minimum qualifications. Due to the quantity and quality of applications received during open recruitment, it is often necessary for the recruiter to screen beyond the minimum requirements of the posting. Recruiters may screen for additional years of required experience, specific licenses or certifications, and additional educational requirements, as well as recency of experience and stability of employment.

What type of benefits does the city offer?

Please read the general benefits page, the Firefighter benefits page, or the Police Officer benefits page.

TROUBLESHOOTING


What should I do if I receive the following message: The username or password is incorrect?

You should confirm your username or reset your password by using “Forgot Username” or “Reset Password” option located below the “Sign In” button.

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I forgot my username. What should I do?

Located below the “Sign In” button, click on “Forgot Username”. On the next page, enter your email address, answer the security question, and click “Send Username”. An email is sent with your username. If you do not see the email in your inbox, check your spam/junk email folder.

The email address that you enter must match what appears on your profile. If it does not match, you may receive an error that “User with that email was not found.”

I forgot my password. What should I do?

Located below the “Sign In” button, click on “Reset Password”. On the next page, enter your email address, answer the security question, and click on “Reset Password”. An email is sent with a link to reset your password. Once you click on the link, you are directed to a page where you can create a new password. Enter a new password, confirm the new password, and then log into your account.

The link embedded in the password reset email expires after 72 hours. If the link has expired, resubmit your password reset request by clicking on “Reset Password” again.

The system is not accepting my new password. What should I enter?

Passwords must be at least 8 characters in length and contain upper and lower case letters, numbers and symbols. To reset your password, click “Reset Password”. Once you’ve entered a new password twice, you receive the message “Your password has been updated.”

I need a new password, but no longer have access to the email address where the reset password email was sent.

If you don’t have access to the email address listed on your account, you will need to contact the technical support team for assistance. For security reasons, the reset password email is sent only to the email address associated with your account. The technical support team will ask you a series of questions to verify your identity, and then update the email address on the account as appropriate.

I requested a reset password link but have not received it. How long does it normally take?

Password reset emails are sent immediately, but delivery can depend on your email provider. Check your spam/junk email settings/folder if you do not receive the email. Sometimes adding the noreply@governmentjobs.com address to your contacts resolves this issue. If the email is still is not received after adding the email address listed above, please contact the technical support team at your email service provider to determine if the reset password email is being filtered out or blocked.

I clicked on the position name, and am able to see the description, however, I do not see an “Apply: tab. How do I apply for the position?

If you do not see an “Apply” tab on the job posting, this job posting is not accepting online applications. If the opening date suggests that the position should be open, contact the Human Resources department for further information. The technical support team cannot add an “Apply” tab if it does not already exist.

How can I change my username?

Once established, a username cannot be changed. 

E-MAIL ADDRESSES


What is an email address and how do I create one?

An email address is an electronic address where you can receive messages. An email address takes the form of name@provider, such as jsmith@example.com, which is read as jsmith at example dot com. There are many free and accessible email providers that you can use for this purpose. You should send any email related questions to your email provider’s technical support group.

What if I do not have an email address?

You can establish a free email account using many online services such as Hotmail, Yahoo, Gmail or many others. Visit the site of your choice and follow their instructions.

It is important to remember the email address you used when you established your NEOGOV account. If your email changes, log into your NEOGOV account with your original email address, and then update your email address in your profile.

When I try to create an account or update my email address, I get the message Email not available!. What does that mean? 

If you receive this message, it means that there is an account associated with your email address. You may have previously applied with an organization that is a NEOGOV customer. You can retrieve your credentials by following the “Forgot Username” and/or “Reset Password” steps.

What if I share my email address with another person?

Every account must have a unique email address associated with it. If you share an email address with another person, and it is already in use on another account, you cannot use that email address on your account. You can request a new email address from a service provider (for example, Hotmail, Yahoo, Google), or use a work email address on your account.

CONTACT INFORMATION


How can I get in touch with the organization with which I’ve applied?

There are several places where you may find an organization’s contact information:

  • On the organization’s website.
  • On the job posting (typically at the bottom of the page).
  • On your submitted application. Select “Click here for a printable version of your application” and the organization contact information appears at the very top of the page.

I have a question pertaining to a particular job posting, for example, a specific requirement or organization-wide/supplemental question.

  • For specific details or information related to the job, please contact the Human Resources department of the organization directly. The technical support team cannot answer specific questions or requirements related to a job.